Returns and refunds

Your right of withdrawal: 14 days

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to withdraw from your purchase, without giving any reason.

To do so, let us know your decision clearly before this period ends:

• by email to [email protected], quoting your order number;
• or by post to the address below.

You may use the withdrawal form at the bottom of this page, but you don’t have to: a simple message is enough.

How to send a card back

1. Let us know by email ([email protected]) with your order number and the card(s) concerned.
2. Send the card back no later than 14 days after informing us of your decision, to:
   Davys Masker EI – Cartes Japonaises, 4, rue Bastion de l’Évangile, 17000 La Rochelle, France.
3. Protect it the way you received it (sleeve, rigid cardboard or top loader, suitable envelope). For valuable cards we strongly recommend a tracked service: the return remains your responsibility until we receive it.

Return postage is at your expense. The card must be returned in the condition you received it. You may be held liable for any loss in value caused by handling beyond what is necessary to inspect it (bends, scratches, marks, card damaged outside its protection…).

Your refund

We refund all amounts paid: the price of the returned cards, any options (top loader) and the original shipping costs, up to the cost of the cheapest standard delivery offered. If you return only part of your order, the original shipping costs are not refunded, since the rest of the order was delivered to you.

• Timeframe: no later than 14 days after we are informed of your withdrawal. We may withhold the refund until we have received the card or you have supplied proof of dispatch.
• Payment method: the same one used for your order (card, Apple Pay, Google Pay or PayPal), unless you agree otherwise. You will not be charged any fee for the refund.
• Depending on your bank, it may take a few more days for the amount to appear on your account.

Damaged card, wrong item or card not as described?

If you receive a card damaged in transit, a different card from the one you ordered, or a card whose condition does not match its description and photos, email us at [email protected] with photos of the card and the envelope. In these cases, we pay the return costs.

You benefit from the legal guarantee of conformity (Articles L.217-1 et seq. of the French Consumer Code) for 2 years from delivery; for second-hand goods, a defect appearing within 12 months is presumed to have existed at delivery. As our cards are usually one-of-a-kind, if a replacement is impossible you can obtain a price reduction or a refund.

You also benefit from the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code) for 2 years from discovery of the defect.

Full details of these guarantees, and how to use consumer mediation, are given in our terms and conditions of sale.

Withdrawal form

Complete and return this form only if you wish to withdraw from the contract (by email or post). You can also copy it into a simple email.